No, we don’t believe in surprise surcharges. Our emergency service is available 24/7—including nights, weekends, and bank holidays—at transparent rates. You’ll always know the cost upfront before any work begins.

Absolutely. Whether you’re an existing maintenance client or calling us for the first time, we respond to all emergency callouts with the same urgency and professionalism. No contract is required for one-off emergency repair visits.

Our engineers are trained to handle all major systems, including split units, multi-split, ducted, cassette, VRF/VRV, and server room cooling. We carry a wide range of parts to cover the most common faults.

If a specialist part needs to be ordered, we’ll apply a safe temporary fix to restore partial function and schedule a return visit as a priority. You’ll never be left without a plan.

If your system has stopped working completely, is leaking, overheating, making unusual noises, or affecting critical spaces (like server rooms or commercial areas), it qualifies as an emergency. If you’re unsure, call us and we’ll assess over the phone.

Our engineers work in line with manufacturer standards and use approved components. We’ll always let you know if the repair may affect any existing warranties before proceeding.

Yes. Every emergency visit includes a full diagnostic summary and service record, which is uploaded to your client portal. This makes it easy to track the issue and plan future maintenance if needed.

Definitely. Many urgent faults—like blocked airflow, refrigerant leaks, or failed components—cause systems to work harder and consume more energy. Fixing these issues promptly restores performance and improves efficiency over time.